1. How Do I Place an Order?
You can place an order online, over the phone or by mail.
The address is:
Shop Graceland Customer Service
1078 Craft Road
Memphis, TN 38116
USA
We accept the following major credit cards:
We cannot ship orders COD.
Sales tax is required for all orders placed in Tennessee and other states based on each state's economic nexus rules.
2. How Do I Log In/Log Out?
3. How Do I Update My Shopping Cart?
Adding Items:
Removing items:
If you are unable to add or remove items from your cart, there may be an issue with your "cookies" and Temporary Internet files.
4. How Do I Change Or Cancel An Order?
Please note that we are unable to cancel, change, combine shipping or add/remove items to an order once it has been submitted.
5. How Do I Check The Status of My Order?
Order status is available through our online store:
Please note that you are unable to check the status of your order if you did not create a store account when you submitted your order.
You may phone our customer service department at 1-800-274-3484 or email our customer service department at shopgraceland@graceland.com 24 hours a day.
6. How Much Does it Cost to Ship my Order in the U.S.?
Please note that weight, dimension, and size may affect the total shipping cost on some items.
7. How Much Does it Cost to Ship my Order Outside the U.S.?
Shipping costs for international orders vary based on content and the destination country.
Please note that weight, dimension, and size may affect the total shipping cost on some items.
International orders ship via the following shipping method:
Please contact customs or your local postal service as your order may be delayed for inspection or duties/taxes.
This is applicable to all International shipping methods.
Due to International Shipping laws/restrictions, we are not able to ship lighters, fragrances, other flammable items and food products internationally.
We cannot ship orders COD.
8. For Orders Shipped Outside the U.S., Will There be Any Additional Taxes, Duties or Customs Fees?
If your order is shipping outside of the US, you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. The shipping charges applied to your order do not include custom fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned.
We are unable to estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.
Please be familiar with the customs charges in your country before you order.
Due to International shipping law/practices, we are unable to declare merchandise as "Gift" on customs forms.
9. When Will My Order be Processed?
Orders are shipped during business hours Monday - Friday.
Most in-stock orders will be processed and shipped within 3-5 business days.
US orders with an express shipping method (UPS Next Day Air) - placed prior to 9 AM CST Monday - Friday –will be processed and shipped the same day. Orders placed after 9 AM CST will go out the following business day via express shipping method. All shipping methods are not guaranteed during weather related events. Please note: Priority Mail is not an express shipping method and shipping days are estimates, not guarantees.
We are not responsible for shipments with incorrect addresses provided by the customer. We are not responsible for refunding or replacing shipments for packages shown as delivered.
Orders that include pre-order items will not ship until the pre-order items are available--to avoid shipping delays please order pre-order items separately from in-stock items.
Pre-order items with different estimated ship dates should also be placed on separate orders.
In stock items included on orders with pre-order items may no longer be available at time of pre-order shipping—to avoid cancellations, in stock items should be included on a separate order.
Please note the following:
10. If I Don’t See My Size Listed is it Available?
If a size does not appear online, it is currently unavailable. Our Website is a direct reflection of all available sizes we offer for sale. Merchandise is limited to the sizes and colors listed in our online store.
Be sure to check the Website regularly to see if specific sizes become available.
11. Are Other Items Available in The Stores at Graceland That Are Not Offered Online?
At Graceland, we have 8 different stores offering an even broader selection of products. For questions regarding any products not offered online, please call 1-800-238-2000 and ask for our onsite store representative.
12. How Do I Contact You?
Our Customer Service Center is open 24 hours a day including holidays.
Our mailing address is as follows:
Shop Graceland Customer Service
1078 Craft Road, Memphis, TN 38116
USA
13. What is Your Return Policy?
The following return policy applies to all purchases placed through ShopGraceland.com:
14. Where Should I Send Items I am Returning?
Please return all returns and exchanges to the following address:
Returns Department
Shop Graceland
1078 Craft Road
Memphis, TN 38116
Please allow 3-5 business days for returns to be processed.
15. I Want to Return Something That Was a Gift, Can I do That?
We accept returns on orders that were purchased as a gift. Please note that a refund or any financial adjustment made on the order will be applied to the original form of payment only. If you receive the item as a gift and do not have a receipt and/or packing slip, we can only exchange the item for the current retail value.
16. What is Not Refundable?
The following items are not eligible for a refund:
17. What Form Will My Refund Take?
All refunds will be credited to the original payment source. If the original payment source is unavailable, you may only return the item for an exchange. Shipping and handling charges are non-refundable except in the case of a manufacturer's defect.
18. Who Pays For The Return Shipping?
We will provide a return label for any damaged or defective merchandise only. Please contact customer service regarding any damaged or defective merchandise.
For all other returns, you will be responsible for return shipping charges.
19. Are There Requirements for How My Return Needs to be Shipped Back to You?
We recommend you ship your returned merchandise using a traceable and insured ship method.
20. What if My Return is Lost in Shipping?
No refunds will be issued for items not received by our returns department - we recommend you use a traceable shipping method to insure successful delivery.
21. DVD Region Codes
What is a DVD Region Code and what do I need to know?
The DVD Region Code indicates what region of the world that a particular DVD will play.
All DVD’s produced in the U.S. are NTSC Formatted and are coded Region 1 unless otherwise stated.
Some DVDs that we sell have a Region Code of "0", which means that the DVD is Region Free and will play in any country if you have an NTSC player or adapter. To find the Region Code for a specific DVD, please consult the item's description.
22. How do I Retrieve or Reset my Password?
You will find the reset and change password options listed after you click on “Log In”
You can follow this same process if you wish to reset your password. The new password you will receive is case sensitive. If you have any problems with this process, please contact our customer service department, 24 hours a day by calling 1-800-274-3484 or by emailing shopgraceland@graceland.com.
23. I Received a Credit Card Decline. Can I Still Place My Order?
We are not provided any information as to why a credit card is declined. Please consult your credit card issuer for further assistance. You are welcome to process your order with a different credit card. We also accept mail orders. You can order through the post office by using a US money order or personal check (payable to Graceland: do not send cash). All checks are held for ten days for processing. There will be a $20 processing fee for each returned check due to insufficient funds.
24. I Have a Coupon Code. Why Isn't It Working?
Coupons cannot be combined with other discounts (including Graceland Insider discount) and cannot be applied to the following items: pre-order items, Guest House at Graceland merchandise, drop ship items, Follow That Dream Series, face masks, guitars, Elvis Movie, replica stained glass, and Mary Frances for Graceland. Coupon codes are not valid on previous purchases and available on ShopGraceland.com only.
25. Do You Offer Gift Cards?
Yes, Graceland now offers gift cards that are redeemable for tours, concert tickets, special event tickets, at Graceland gift shops and restaurants, at The Guest House at Graceland resort hotel, plus online at ShopGraceland.com. Choose from 6 Elvis e-gift card designs to send via email - or send a physical gift card to your recipient. Gift card funds do not expire so these make the perfect gift. For more information, visit Graceland.com/giftcard.
27. How Do I Redeem a Graceland Gift Card?
To purchase merchandise on ShopGraceland.com, visit ShopGraceland.com. Use credit card as payment option, type in card number, CVV, and expiration date at check-out.
Please note: ShopGraceland.com does not allow more than one payment method per transaction so purchases using a Graceland gift card must be equal to or less than the gift card amount at checkout.